为持续优化营商环境，进一步提升政务服务效能和群众满意度，近日，省广播电视局传媒处处长钱勇以普通百姓需求为导向，在省广电局窗口组织开展“政务服务体验员”“走流程”活动，通过“沉浸式”体验和“零距离”监督，为窗口服务“把脉问诊”，优化政务服务效能、持续推动政务服务标准化、规范化、便利化建设，显著提升审批效率与群众满意度。                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        

 依托省政务服务平台，省广播电视节目制作经营单位设立审批全流程线上咨询线下办理，实现“数据多跑路、群众少跑腿”，通过明确“预审—受理—审查—决定—制证”全环节责任人与时间节点，限时办结，有效解决线下初核耗时问题。让企业在办理广播电视节目制作经营许可证，优化措施实施后、5天内办结2家单位设立审批，其中2家实现“当日办结”，全面合并精简审批环节，对审批材料实行“减重复、合并同项”企业提交次数同步减少，申报便捷度显著提升。通过回访，企业群众满意度在98％以上，政务服务的规范性、便捷性和满意度得到了实质的提升。

下一步，省广播电视局窗口将大力弘扬优良作风，深入总结“走流程”活动中所实现“一窗受理”，规范落实限时办结制、一次性告知等制度，服务优化，在“优”字上见效，提升群众“获得感”，让申请人一看就懂，一填就会，强化效能监督与反馈，完善“好差评”机制，以评促改，形成评价、反馈、整改、监督的闭环管理，持续提升服务品质，继续以“加速度”奔跑在服务人民的道路上，让“小窗口”的服务更加温暖，更加高效。